Accessing support for your psychological well-being
Telus Health is McMaster’s provider of the Employee and Family Assistance Program (EFAP). Telus Health helps you take practical and effective steps to improve your well-being and be the best you can be. They offer a supportive, confidential and caring environment and will provide you with assessment and guidance for any challenge.

Telus Health Learn More
Individuals can contact Telus Health through their website, app or by phone toll-free, 24 hours a day, 7 days a week to book appointments, or access any EFAP service.
- Toll Free Phone Number: 1-833-366-4544
- Visit: login.lifeworks.com
- Download: LifeWorks Mobile App
Workplace supports
Workplace Health & Well-being Learn More
McMaster’s Workplace Health & Well-being programs strive to advance the well-being of all faculty and staff through the promotion of year round holistic wellness initiatives, including, but not limited to, moving more, psychological wellness, and work-life balance.
Employee Health Services Learn More
Whether you require a workplace medical accommodation, information about disability benefits, or support in returning to work, our Employee Health team is here to support you.
Employee Benefits Learn More
McMaster is pleased to provide eligible employees with a comprehensive benefit plan, which incorporates expanded benefits for services received by mental health practitioners and paramedical services to support your well-being.
Supporting Faculty and Staff in Distress Learn More
Everyone plays an important role in creating healthy and respectful work environments. The 3 R’s (Recognize, Respond, Refer) is a tool we can use to provide support and guide respectful communication.
Community supports

Crisis Support Learn More
Resources to access immediate mental health support for yourself, a colleague, or a loved one.

BounceBack Learn More
A free, guided self-help program that’s effective in helping people aged 15 and up who are experiencing mild-to-moderate depression, or may be feeling low, stressed, worried, irritable or angry. This program is free free for Ontarians.

Hope for Wellness (for Indigenous peoples) Learn More
The Hope for Wellness Help Line offers immediate mental health counselling and crisis intervention to all Indigenous peoples across Canada.

Equity and Community Networks Learn more
A variety of mental health resources available to support our diverse community.
Resources
Psychological Health & Safety Learn more
These materials will help employees and managers understand how to foster a psychologically safe environment, where employees can ask questions, voice concerns, acknowledge mistakes, and present ideas without fear of embarrassment, rejection or punishment.
Prioritizing yourself Learn More
Prioritizing yourself is more than self-care, it involves activities that reduce stress, strengthen energy and restore health. These resources and initiatives available to support your self-care practices, both at work and at home.
Burnout Resources Learn More
The World Health Organization describes burnout as a syndrome conceptualized as resulting from chronic workplace stress that has not been successfully managed.
Leader Resources Learn More
Workplace advice line, newsletters, toolkits, workplace solutions, workshops for your team, and more.
Mental health training

The Working Mind Learn more
The Working Mind is an evidence-based program designed to promote mental health and reduce stigma around mental illness in the workplace.
The Working Mind is free and available to all McMaster employees.

Professor Hippo-on-Campus Learn more
This program teaches McMaster staff and faculty about student mental health and how to support students in a way that suits their role.
Professor Hippo-on-Campus is free and available to all McMaster employees.