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Human Resources Service Desk

The Human Resources Service Desk serves to meet the various needs and inquiries from clients throughout the University.

Our Services

The HR Service Centre (HRSC) has become the nucleus of Human Resources Services. As the initial point of contact for professional human resources and pay-related support to McMaster managers, faculty, staff and retirees, the HR Service Centre team is dedicated to delivering accurate, timely and consistent service and advice.

The HR Service Centre provides advice, council and support on a wide range of HR topics such as recruitment, benefits, pensions, immigration, compensation, payroll, collective agreement administration, legislation, corporate policies and procedures.

What we offer:

  • Streamlined Triage System where client inquiries are escalated efficiently to the correct person or team
  • Relationship Focused Environment with one-on-one support from engaging HR representatives focused on assisting clients and providing customized solutions
  • HR Expertise with knowledgeable and consistent front line HR representatives
  • Self Service avenues are available for support in accessing Mosaic or website inquiries

Located in room 202 of the Campus Services Building, the HR Service Centre team can be contacted by dialing 222-HR (x22247). The following options are available when dialing 222-HR (x22247):

  • Option 1 – Faculty of Health Sciences Employees
  • Option 3 – All Other Human Resources Inquiries

Our People

HR Advisors are aligned to various Faculties and Departments across campus and are the prime contact for staff and faculty. See below for your contact.

For any employment questions and/or to submit completed forms in relation to the following, contact the HR Coordinator listed for your area below.

  • Teaching Assistants (Group A and B)
  • Interim Employees
  • McWork/Students
  • Sessional Faculties
Department Your HR Team

Office of the President

Baninder Grewal, Senior HR Advisor, CSB 202,, 23759

Campus Store

Centre for Continuing Education

Facility Services

Financial Affairs

Media Production Services

Operating Engineers

Security and Parking

Karin Hewlett, HR Advisor, CSB 202,, 24555

Emily Moldaver (LOA), HR Advisor, CSB 202,, 24555

Kyla Beavers, HR Coordinator, (ext. 24888)

Enrolment Services (Registrar and SFAS)

Faculty of Science

Paul R. MacPherson Institute for Leadership, Innovation and Excellence in Teaching

School of Graduate Studies

Taylor Spencer, HR Advisor, CSB 202,, 27260

Kyla Beavers, HR Coordinator, (ext. 24888)

Faculty of Engineering


Research and International Affairs

Vanessa Borschke, HR Advisor, CSB 202,, 21481

Melissa Maida, HR Coordinator, (ext. 21531)

Arts and Science Program

Human Rights and Equity Services

Institute of Research & Analysis

McMaster Museum of Art

Office of the Provost

School of Business

University Secretariat

Faculty of Social Sciences

Cassandra DeMedeiros, HR Advisor, CSB 202,, 23936

Melissa Maida, HR Coordinator, (ext. 21531)

Faculty of Humanities

Cassandra DeMedeiros, HR Advisor, CSB 202,, 23936

Kyla Beavers, HR Coordinator, (ext. 24888)

Athletics and Recreation

Student Affairs

Julia Licata, HR Advisor, CSB 202,, 23336

Melissa Maida, HR Coordinator, (ext. 21531)

Human Resources

Office of the VP, Administration

Anna Fleming, Senior HR Advisor, CSB 202,, 21529



University Advancement

University Libraries

University Technology Services

Ashley DeJong, HR Advisor, CSB 202,, 26466

Kyla Beavers, HR Coordinator, (ext. 24888)


Faculty of Health Sciences Departments

  • For inquiries related to Recruitment, Onboarding, Benefits, Employee Relations/Performance Management, Leaves/Employee Changes, Terminations, please contact your FHS HR Consultant.
  • For inquiries related to Pension/Retirements, Payroll Corrections, ROEs, T4s/T4As & Leaves Support for Faculty, Post Docs and Clinical Fellows:

How can we improve our service?

Your feedback is greatly appreciated. Please take a minute to complete a brief Client Satisfaction Survey here.

Alternatively, you can print a hardcopy and return the survey to the HR Service Centre at Campus Services Building 202.