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Human Resources Client Advisory Services

The HR Client Advisory team serves to meet the various needs and inquiries from clients throughout the University.

Our Services

The HR Service Centre (HRSC) has become the nucleus of Human Resources Services. As the initial point of contact for professional human resources and pay-related support to McMaster managers, faculty, staff and retirees, the HR Service Centre team is dedicated to delivering accurate, timely and consistent service and advice.

The HR Service Centre provides advice, council and support on a wide range of HR topics such as recruitment, benefits, pensions, immigration, compensation, payroll, collective agreement administration, legislation, corporate policies and procedures.

What we offer:

  • Streamlined Triage System where client inquiries are escalated efficiently to the correct person or team
  • Relationship Focused Environment with one-on-one support from engaging HR representatives focused on assisting clients and providing customized solutions
  • HR Expertise with knowledgeable and consistent front line HR representatives
  • Self Service avenues are available for support in accessing Mosaic or website inquiries

Located in room 202 of the Campus Services Building, the HR Service Centre team can be contacted by dialing (905) 525-9140 ext. 222-HR (47). The following options are available:

  • Option 1 – Faculty of Health Sciences Employees
  • Option 3 – All Other Human Resources Inquiries

Our People

HR Advisors are aligned to various Faculties and Departments across campus and are the prime contact for staff and faculty. See below for your contact.

For any employment questions and/or to submit completed forms in relation to the following:

  • Employment Verifications
  • Address Changes
  • Payroll Direct Deposit Updates
  • Interim, Teaching Assistants (Group A and B), McWork/Students, and Sessional Faculty Hires
  • One-time and Continuing Special Premium Payments
  • General HR Inquiries

Please contact the HR Service Desk: call us at (905) 525-9140 ext. 222-HR (47) and/or e-mail us at

Department Your HR Team
Human Resources

Office of Legal Services

Office of the President

Office of V.P. Administration

Kathy Petrunti, Manager HR Operations, CSB 202,, ext. 22428
Equity and Inclusion Office

Office of the Provost

University Secretariat

Ombuds Office

Cassandra DeMedeiros, Senior HR Advisor, CSB 202, , ext. 23936
Arts & Science Program

Faculty of Humanities

Faculty of Social Science

Museum of Art

School of Graduate Studies

Continuing Education

Dripan Jauhal, HR Advisor, CSB 202,, ext. 21026
Campus Store

Facility Services

Financial Affairs


Media Production Services

Operating Engineers

Security and Parking

The Office of Audit and Risk Services

University Technology Services


International Affairs

Karin Hewlett, HR Advisor, CSB 202,, ext. 24555
Faculty of Science

School of Business

Institute of Research and Analysis

Paul R. MacPherson Institute for Leadership, Innovation and Excellence in Teaching

Office of Community Engagement

Student Affairs

Emily Kiriakopoulos, HR Advisor, CSB 202, , ext. 23223
Faculty of Engineering

Housing and Conference Services

University Advancement

University Libraries

Institute on Ethics and Policy for Innovation (IEPI)

Julia Licata, HR Advisor, CSB 202, , ext. 23336

Divinity College

McMaster Children’s Centre

McMaster Innovation Park

MUFA Office

Regional Medical Associates

 Please contact

Faculty of Health Sciences Departments

  • For inquiries related to Recruitment, Onboarding, Benefits, Employee Relations/Performance Management, Leaves/Employee Changes, Terminations, please contact your FHS HR Consultant.
  • For inquiries related to Pension/Retirements please contact
  • For inquiries related to Payroll Corrections, ROEs, T4s/T4As & Leaves Support(Faculty, Post Docs and Clinical Fellows) please contact our general line at (905) 525-9140 ext. 222HR (47) or

How can we improve our service?

Your feedback is greatly appreciated. Please take a minute to complete a brief Client Satisfaction Survey here.

Alternatively, you can print a hardcopy and return the survey to the HR Service Centre at Campus Services Building 202.


Our Senior Leaders

Human Resources Services Centre

Jeanne Tan

Director, HR Operations and Systems

Kathy Petrunti headshot

Human Resources Services Centre

Kathy Petrunti

Manager, HR Operations

Human Resources Services Centre

Cassandra DeMedeiros

Senior HR Advisor

Human Resources Services Centre

Anna Fleming

on leave of absence

Senior HR Advisor