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Human Resources Client Services

The HR Client Services team serves to meet the various needs and inquiries from clients throughout the University.

Our Services

HR Operations has become the nucleus of Human Resources Services. As the initial point of contact for professional human resources and pay-related support to McMaster managers, faculty, staff and retirees, the HR Operations team is dedicated to delivering accurate, timely and consistent service and advice.

The HR Operations team provides advice, council and support on a wide range of HR topics such as recruitment, benefits, pensions, immigration, compensation, payroll, collective agreement administration, legislation, corporate policies and procedures.

What we offer:

  • Streamlined Triage System where client inquiries are escalated efficiently to the correct person or team
  • Relationship Focused Environment with one-on-one support from engaging HR representatives focused on assisting clients and providing customized solutions
  • HR Expertise with knowledgeable and consistent front line HR representatives
  • Self Service avenues are available for support in accessing Mosaic or website inquiries

Our People

HR Operations Consultants are aligned to various Faculties and Departments across campus and are the prime contact for staff and faculty. See below for your contact.

Please reach out to the Employee Contact Centre (formerly HR Service Desk) for any employment questions and/or to submit completed forms in relation to the following;

  • General HR inquiries
  • Employment Verification Letters
  • Tuition Assistance & Dependent/Spouse Bursary
  • Payroll Direct Deposit Updates
  • Interim, Teaching Assistants (Group A and B), McWork/Students, and Sessional Faculty Hires
  • One-time and Continuing Special Premium Payments

Employee Contact Centre can be reached via phone at (905) 525-9140 ext. 222-HR (47), or by e-mail at

Department Your HR Team
Office of the President

Human Resources

Kathy Petrunti, Senior Manager HR Client Services,, ext. 22428
Office of the Provost

Office of VP, Teaching & Learning

Deputy Provost Office


Cassandra DeMedeiros, Program Manager, HR Client Services, , ext. 23936
Financial Affairs

The Office of Audit and Risk Services

Karin Hewlett, Program Manager, Employee Contact Centre,, ext. 24555
University Secretariat

Equity and Inclusion Office

Office of V.P. Administration

Office of Legal Services

Anna Fleming, Senior HR Advisor,, ext. 24570
Faculty of Science

Institute of Research and Analysis

Office of Community Engagement

Student Affairs

Athletics & Recreation

Emily Cammisoli, HR Operations Consultant, , ext. 23223
University Libraries

Faculty of Humanities

Institute on Ethics and Policy for Innovation (IEPI)


Arts & Science


Facility Services

Operating Engineers

Jeremy Wright, HR Operations Consultant,, ext. 22513 
Faculty of Engineering

Housing and Conference Services

Edyta Taczanowski, HR Operations Consultant,, ext. 23336
DeGroote School of Business


MacPherson Institute

International Affairs

University Advancement

Emily Greer, HR Operations Consultant,, ext. 23639 
Faculty of Social Sciences


Parking Services

Real Estate and Partnerships

Campus Store

Media Production Services

Teresa Jelecanin, HR Operations Consultant,, ext. 21855
University Technology Services

School of Graduate Studies

Registrar’s Office

McMaster Continuing Education

Lyndsie Hemrica, HR Operations Consultant,, ext. 22966

Divinity College

McMaster Children’s Centre

McMaster Innovation Park

MUFA Office

Regional Medical Associates

Please contact the Employee Contact Centre directly at

Faculty of Health Sciences Departments

  • For inquiries related to Recruitment, Onboarding, Benefits, Employee Relations/Performance Management, Leaves/Employee Changes, Terminations, please contact your FHS HR Consultant.
  • For inquiries related to Pension/Retirements please contact
  • For inquiries related to Payroll Corrections, ROEs, T4s/T4As & Leaves Support(Faculty, Post Docs and Clinical Fellows) please contact the Employee Contact Centre at (905) 525-9140 ext. 222HR(47) or

How can we improve our service?

Your feedback is greatly appreciated. Please take a minute to complete a brief Client Satisfaction Survey here.


Our Senior Leaders

Jeanne Tan

Director, HR Operations and Systems

Kathy Petrunti headshot

Kathy Petrunti

Senior Manager HR Client Services

Cassandra DeMedeiros

Program Manager, HR Client Services

Karin Hewlett

Program Manager, Employee Contact Centre