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Human Resources Client Advisory Services

The HR Client Advisory team serves to meet the various needs and inquiries from clients throughout the University.

Our Services

The HR Service Centre (HRSC) has become the nucleus of Human Resources Services. As the initial point of contact for professional human resources and pay-related support to McMaster managers, faculty, staff and retirees, the HR Service Centre team is dedicated to delivering accurate, timely and consistent service and advice.

The HR Service Centre provides advice, council and support on a wide range of HR topics such as recruitment, benefits, pensions, immigration, compensation, payroll, collective agreement administration, legislation, corporate policies and procedures.

What we offer:

  • Streamlined Triage System where client inquiries are escalated efficiently to the correct person or team
  • Relationship Focused Environment with one-on-one support from engaging HR representatives focused on assisting clients and providing customized solutions
  • HR Expertise with knowledgeable and consistent front line HR representatives
  • Self Service avenues are available for support in accessing Mosaic or website inquiries

Our People

HR Advisors are aligned to various Faculties and Departments across campus and are the prime contact for staff and faculty. See below for your contact.

For any employment questions and/or to submit completed forms in relation to the following:

  • Employment Verifications
  • Address Changes
  • Payroll Direct Deposit Updates
  • Interim, Teaching Assistants (Group A and B), McWork/Students, and Sessional Faculty Hires
  • One-time and Continuing Special Premium Payments
  • General HR Inquiries

Please contact the HR Service Desk: by phone at (905) 525-9140 ext. 222-HR (47), by e-mail at hr.mcmaster@mcmaster.ca or by message via Microsoft Teams

Department Your HR Team
 

Office of the President

Office of V.P. Administration

Kathy Petrunti, Manager HR Operations, petrunk@mcmaster.ca, ext. 22428
Equity and Inclusion Office

Office of the Provost

University Secretariat

Ombuds Office

AVP Academic

Cassandra DeMedeiros, Senior HR Advisor, demedecm@mcmaster.ca , ext. 23936
Arts & Science Program

Faculty of Social Science

Museum of Art

School of Graduate Studies

Continuing Education

University Technology Services

Dripan Jauhal, HR Advisor, jauhald@mcmaster.ca, ext. 21026
Campus Store

Facility Services

Financial Affairs

Media Production Services

Operating Engineers

Security and Parking

The Office of Audit and Risk Services

Research

International Affairs

Karin Hewlett, HR Advisor, kmiddle@mcmaster.ca, ext. 24555
Faculty of Science

School of Business

Institute of Research and Analysis

Paul R. MacPherson Institute for Leadership, Innovation and Excellence in Teaching

Office of Community Engagement

Student Affairs

Emily Kiriakopoulos, HR Advisor, kiriakek@mcmaster.ca , ext. 23223
Faculty of Engineering

Housing and Conference Services

University Advancement

University Libraries

Institute on Ethics and Policy for Innovation (IEPI)

Julia Licata, HR Advisor, licata@mcmaster.ca , ext. 23336
Hospitality

Faculty of Humanities

Human Resources

Office of Legal Services

Isabel Margetts, HR Advisor, margetti@mcmaster.ca, ext. 23748
Allergen

Divinity College

McMaster Children’s Centre

McMaster Innovation Park

MUFA Office

Regional Medical Associates

 Please contact hr.mcmaster@mcmaster.ca

Faculty of Health Sciences Departments

  • For inquiries related to Recruitment, Onboarding, Benefits, Employee Relations/Performance Management, Leaves/Employee Changes, Terminations, please contact your FHS HR Consultant.
  • For inquiries related to Pension/Retirements please contact pension@mcmaster.ca.
  • For inquiries related to Payroll Corrections, ROEs, T4s/T4As & Leaves Support(Faculty, Post Docs and Clinical Fellows) please contact our general line at (905) 525-9140 ext. 222HR (47) or hr.mcmaster@mcmaster.ca.

How can we improve our service?

Your feedback is greatly appreciated. Please take a minute to complete a brief Client Satisfaction Survey here.

5-star-service

Our Senior Leaders

Human Resources Services Centre

Jeanne Tan

Director, HR Operations and Systems

Kathy Petrunti headshot

Human Resources Services Centre

Kathy Petrunti

Manager, HR Operations

Human Resources Services Centre

Cassandra DeMedeiros

Senior HR Advisor

Human Resources Services Centre

Anna Fleming

on leave of absence

Senior HR Advisor