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Human Resources Client Advisory Services

The HR Client Advisory team serves to meet the various needs and inquiries from clients throughout the University.

Our Services

The HR Service Centre (HRSC) has become the nucleus of Human Resources Services. As the initial point of contact for professional human resources and pay-related support to McMaster managers, faculty, staff and retirees, the HR Service Centre team is dedicated to delivering accurate, timely and consistent service and advice.

The HR Service Centre provides advice, council and support on a wide range of HR topics such as recruitment, benefits, pensions, immigration, compensation, payroll, collective agreement administration, legislation, corporate policies and procedures.

What we offer:

  • Streamlined Triage System where client inquiries are escalated efficiently to the correct person or team
  • Relationship Focused Environment with one-on-one support from engaging HR representatives focused on assisting clients and providing customized solutions
  • HR Expertise with knowledgeable and consistent front line HR representatives
  • Self Service avenues are available for support in accessing Mosaic or website inquiries

Our People

HR Advisors are aligned to various Faculties and Departments across campus and are the prime contact for staff and faculty. See below for your contact.

For any employment questions and/or to submit completed forms in relation to the following:

  • Employment Verifications
  • Address Changes
  • Payroll Direct Deposit Updates
  • Interim, Teaching Assistants (Group A and B), McWork/Students, and Sessional Faculty Hires
  • One-time and Continuing Special Premium Payments
  • General HR Inquiries

Please contact the HR Service Desk: by phone at (905) 525-9140 ext. 222-HR (47), by e-mail at or by message via Microsoft Teams

Department Your HR Team

Office of the President

Office of V.P. Administration

Kathy Petrunti, Manager HR Operations,, ext. 22428
Office of the Provost

University Secretariat


AVP Academic


Arts & Science

Cassandra DeMedeiros, Senior HR Advisor, , ext. 23936
Financial Affairs

Campus Store

Media Production Services

The Office of Audit and Risk Services

Karin Hewlett, Senior HR Advisor,, ext. 24555

Equity and Inclusion Office

Anna Fleming, Senior HR Advisor,, ext. 24570
DeGroote School of Business

Security and Parking


International Affairs

Facility Services

Operating Engineers

School of Graduate Studies

McMaster Continuing Education

Mark Jensen, HR Advisor,, ext. 23639
Faculty of Science

Institute of Research and Analysis

Paul R. MacPherson Institute for Leadership, Innovation and Excellence in Teaching

Office of Community Engagement

Student Affairs

Emily Kiriakopoulos, HR Advisor, , ext. 23223
Faculty of Engineering

Housing and Conference Services

University Advancement

University Libraries

University Technology Services

Julia Licata, HR Advisor, , ext. 23336

Faculty of Humanities

Faculty of Social Sciences

Institute on Ethics and Policy for Innovation (IEPI)

Human Resources

Office of Legal Services


Isabel Margetts, HR Advisor,, ext. 23748

Divinity College

McMaster Children’s Centre

McMaster Innovation Park

MUFA Office

Regional Medical Associates

 Please contact

Faculty of Health Sciences Departments

  • For inquiries related to Recruitment, Onboarding, Benefits, Employee Relations/Performance Management, Leaves/Employee Changes, Terminations, please contact your FHS HR Consultant.
  • For inquiries related to Pension/Retirements please contact
  • For inquiries related to Payroll Corrections, ROEs, T4s/T4As & Leaves Support(Faculty, Post Docs and Clinical Fellows) please contact our general line at (905) 525-9140 ext. 222HR (47) or

How can we improve our service?

Your feedback is greatly appreciated. Please take a minute to complete a brief Client Satisfaction Survey here.


Our Senior Leaders

Jeanne Tan

Director, HR Operations and Systems

Kathy Petrunti headshot

Kathy Petrunti

Manager, HR Operations

Cassandra DeMedeiros

Senior HR Advisor