DRIVERS OF ENGAGEMENT
Although there are many researched drivers of engagement, here are a few that managers and supervisors can focus on to have a strong impact.
Recognition
Promote recognition to motivate employees and provide a sense of accomplishment and value.
Feedback
Give regular feedback and engage in dialogue using the coach approach.
Relationships
Humanize the workplace with meaningful connections and relationships.
Psychological Health and Safety
Promote a psychologically safe work environment.
Communication
Communicate with employees regularly. Consider your audience. Know the right vehicle to communicate with each person on your team.
Employee Listening
Obtaining real-time employee feedback will give you a better understanding of what’s happening day-to-day, and supply you with information you need to improve employee engagement.
Here are five compelling reasons why obtaining employee feedback is important:
- Allows managers to uncover the unique needs and emotions of their teams.
- Show employees that leadership cares.
- Provides an easy way for managers to stay in tune with their teams.
- Identifies critical issues before they become problems.
- Fosters a culture of trust and feedback.

1on1 Conversations
Connecting and checking in with employees is critical to keep them engaged. Frequent and regular conversations will give you a better understanding of how employees are feeling, what obstacles stand in their way, and how you can help them be successful.

Engagement Surveys
Surveys provide the opportunity to understand and identify employee concerns and interest through an anonymous feedback format. This enables employees to provide their insights to improve job satisfaction and the development of a healthy and “engaged” work environment. Employee engagement and pulse surveys are currently completed in several departments and faculties across McMaster. Want to learn more? See our contact information below.
Survey Resources
Employee Engagement Action Planning Template
Employee Engagement Ambassador Role Description
Employee Engagement Leader Role Description
Employee Engagement Ambassador Listing – Administration Division
Employee Engagement Ambassador Orientation Presentation
Contact Us
Please contact us if you are interested in completing an engagement survey within your department or team or if you would like more information on how to create an engaged and inclusive workplace.
Organizational Development
Melanie Garaffa
Associate Director, Talent, Equity and Development, Organizational Development

Organizational Development
Christine Costa
Organizational Design and Development Consultant

Organizational Development
Deb Garland
Program Manager, Engagement and Wellness