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Employee and Family Assistance Program

McMaster University is proud to offer the extended benefit of an Employee and Family Assistance Program (EFAP) with our partner, Homewood Health.

COVID-19: Important information about service offerings through Homewood Health

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Homewood Health is the Canadian leader in mental health and addiction services. With over 130 years of experience, they achieve outstanding outcomes every day through their national network of over 4,500 employees and clinical experts, and through the Homewood Health Centre—one of Canada’s largest and leading facilities for medical treatment of mental health and addiction disorders.

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Homewood Health is redefining mental health and addiction services to help Canadians live healthier, more productive and more fulfilling lives. Their complete suite of services includes organizational wellness, employee and family assistance programs, assessments, outpatient and inpatient treatment, recovery management, return to work and family support services customized to meet the needs of individuals and organizations.

How to Access

Individuals can contact Homewood Health through their website or by phone toll-free, 24 hours a day, 7 days a week to book appointments, or access any EFAP service.

    • Toll Free English:1.800.663.1142
    • Toll Free French: 1.866.398.9505
    • TTY: 1.888.384.1152
    • International (call collect): 604.689.1717
    • Homewood Health Online: and create an individual login profile
    • * Services are available in multiple languages – when you call, let them know which language you would prefer to communicate in (including point of contact, translation of documents, counselling services and interpreters)

All of the services offered by Homewood Health are strictly confidential.  Your information will not be shared with McMaster University. Homewood Health goes to extraordinary lengths to protect all personal information and to ensure privacy. When individuals call, they will be asked a series of questions to confirm their eligibility and to enable aggregate reporting on usage and trends utilizing non-identifying information. In an emergency, consultation can be arranged within hours. Instant support is always available over the phone. Homewood Health’s online resources are available after registering for a username and password on their website.

Contact Us

For further resources to help support your personal wellness, please visit our employee wellness site.

Mailing Info: Homewood Health – EFAP, Gilmour Hall 304, 1280 Main Street West, Hamilton, Ontario, L8S 4L8


headshot of Deb Garland

Organizational Development

Deb Garland

Program Manager, Engagement and Wellness