• Ensure your personal medical coverage is valid for your country of travel. Please review information regarding your McMaster Emergency Travel Assistance through Sun Life Financial  and visit your My Sun Life page.
• Check the risk rating of your country.
• Download the Travel Smart App: http://travel.gc.ca/
• Sign up for the Registration of Canadian Abroad service. This allows the Government of Canada to contact and send you information in the case of an emergency abroad or at home.
• For business travel ONLY, download the International SOS App using the McMaster membership number (27ACAS542132). International SOS travel information can be found at https://www.internationalsos.com/.

International SOS provides the following assistance services:

• 24/7/365 access to doctors, nurses, security experts
• Multi-lingual support
• Destination specific information and advise
• Medical, dental and security provider referrals
• Inpatient/Outpatient arrangements and monitoring
• Evacuation Co-ordination
• Repatriation

International SOS Assistance App

• One touch dial for assistance
• Livechat with the Assistance Centre Doctor or Security Expert
• Obtain medical and security information previous to departure, and receive alerts for countries of your choice

Download the app using the McMaster membership number (27ACAS542132).  International SOS travel information can be found at https://www.internationalsos.com/

To request a travel security brief:

Email securitysupport@intlsos-cr.com or call the Assistance Centre at 1-215-354-5000.  Please use the email template provided when requesting a travel security brief.

Who do I call?

1. In the case of an emergency during a personal trip, all employees are to call Sun Life’s travel partner Allianz Global Assistance in advance of receiving any services.  For any additional assistance that is not covered through your insurance plan contact the Government of Canada.
2. In the case of an emergency while travelling on business, all employees are to call Sun Life’s travel partner Allianz Global Assistance in advance of receiving any services.  For any additional assistance that is not covered through your out of country travel insurance plan, please contact International SOS at 1-215-942-8226.
3. Canadian Embassy