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Travel Safety and Planning

Important safety and insurance information for your University business travel.

 

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McMaster’s Emergency Travel Assistance Program

As part of McMaster University’s commitment to our travelers, we are pleased to announce we have invested in medical and security assistance through HX Global.  This program is designed to keep our faculty, staff and students healthy, safe and secure while they are travelling or living abroad within a McMaster capacity.  HX Global provides international risk management, security services, and emergency assistance across the globe 24/7/365.  This program is not a benefit program.

Employees with Extended Health benefits coverage who require emergency medical assistance while out-of-province should contact the emergency travel assistance provider first:  Global Excel Management (GEM).

More information about emergency travel assistance for employees while out-of-province can be found in your McMaster benefit booklet or through your personal Sun Life account.

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HX Global Emergency Assistance Helpline

Contact the HX Global Emergency Assistance hotline 7/24/365

+1 289-271-8858

Register with HX Global Website

Provides you with the best up to date information and alerts about your travel destination, complete country guides, tips, travel checklist and training.

Register with HX Global.  Click on register to create an account using policy number MCMU2202206.  The website is split into 5 main sections:  Home, Alerts, Countries, Travel Advice and Disease Information.

Download the Travel Oracle App

Provides you with the most up to date travel information and advise, real time alerts.  Can be downloaded onto your smart phone.

The Travel Oracle App can be downloaded onto your smart phone from the Apple App store or Google Play store.  Register as a new user with the policy number MCMU2202206.  Once downloaded you will be able to view the five main sections Alerts, Country Profiles, Traveller Advice, McMaster University and Profile & Documents.

Email Your Itinerary

Email your itinerary to HX Global to receive travel alerts/updates.

Email mcmasteruni.trips@healix.com your itinerary from your McMaster email address, if using your personal email or providing someone else’s itinerary ensure you include your name and the McMaster email of the traveler in the subject line.

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E-Learning Learn More

International travel information covering a range of travel, medical and security advice.  E-learning courses include:  Security Awareness, Cyber Security, Malaria, LGBT Travel Safety.

To access the platform, use the below URL:
https://elearning.healix.com/
Code: CUR213178

When should you use HX Global

Pre-Trip:  Know Before you Go 

  • access the Travel Oracle website or download the mobile app to access comprehensive and real-time information on general travel advise, vaccination requirements, hospitals, embassies, business and social etiquette for all countries and major cities around the globe.
  • Complete the E-Learning courses offered
  • Contact the HX Global Assistance helpline for pre-trip advise on health or security concerns by speaking with a medical or security expert.

During Your Trip

  • If you have a medical or travel safety concern contact the HX Global Assistance Helpline.
  • Will provide assistance and when appropriate, identify approved clinics, hospitals or arrange for a doctor to visit you.
  • Support with replacement prescriptions or medication.
  • Assist with lost or stolen documentation, money or baggage and can provide access to legal assistance.
  • Provide quantified advice on security issues.

In An Emergency:  

Emergency Response Teams are on standby to assist with any crisis and will coordinate all necessary resources.

Employees with Extended Health benefits coverage who require emergency medical assistance while out-of-province should contact the emergency travel assistance provider first:  Global Excel Management (GEM).

More information about emergency travel assistance for employees while out-of-province can be found in your McMaster benefit booklet or through your personal Sun Life account.

What are other reasons I could call HX Global Assistance Helpline?

Pre-trip medical/security advice
Out-patient referral
Lost visa/passport
Stolen wallet
Vaccination requirements
Prescription replacement/refill
Medical emergency
Lost contact/missing employee
Detention by authorities
Civil unrest/violent protest or disorder
Natural disaster/ severe weather events

 

International Travel Resources

McMaster Emergency Out-of-Country Travel Assistance Learn More

The Emergency Travel Assistance covers you and your eligible family members for eligible services and supplies while you are traveling. To be eligible for Emergency Travel Assistance, you must be enrolled in McMaster`s Extended Health Care plan.

Pre Travel Departure Checklist Learn More

Are you prepared for your travel?

In Case of an Emergency Learn More

Who to contact in case of an emergency while travelling abroad.

E-Learning How to Register

International travel information covering a range of travel, medical and security advice.  E-learning courses include:  Security Awareness, Cyber Security, Malaria, LGBT Travel Safety.

To access the platform, use the below URL:
https://elearning.healix.com/
Code: CUR213178

Traveling with Research Materials Learn More

If you are intending to travel with research materials additional documentation may be required. Please contact the Customs and Traffics department (customs@mcmaster.ca) in advance of your departure to learn about the requirements specific to your materials. If you do not have the proper documentation to present at the border your research materials can be confiscated and destroyed.

Contact Us

Stacie Cameron

Specialist, University Health and Safety Programs