McMaster’s Emergency Travel Assistance Program
As part of McMaster University’s commitment to our travelers, we are pleased to announce we have invested in medical and security assistance through HX Global. This program is designed to keep our faculty, staff and students healthy, safe and secure while they are travelling or living abroad within a McMaster capacity. HX Global provides international risk management, security services, and emergency assistance across the globe 24/7/365. This program is not a benefit program.
Employees with Extended Health benefits coverage who require emergency medical assistance while out-of-province should contact the emergency travel assistance provider first: Global Excel Management (GEM).
More information about emergency travel assistance for employees while out-of-province can be found in your McMaster benefit booklet or through your personal Sun Life account.
Information Box Group
HX Global Emergency Assistance Helpline
Contact the HX Global Emergency Assistance hotline 7/24/365
+1 289-271-8858
Register with HX Global Website
Provides you with the best up to date information and alerts about your travel destination, complete country guides, tips, travel checklist and training.
Information on how to register with HX Global.
Download the Travel Oracle App
Provides you with the most up to date travel information and advise, real time alerts. Can be downloaded onto your smart phone.
Information on how to download the Travel Oracle App
Email Your Itinerary
Email your itinerary to HX Global to receive travel alerts/updates.
Email mcmasteruni.trips@healix.com your itinerary from your McMaster email address, if using your personal email or providing someone else’s itinerary ensure you include your name and the McMaster email of the traveler in the subject line.
Email Parsing
When should you use HX Global
Pre-Trip: Know Before you Go
- access the Travel Oracle website or download the mobile app to access comprehensive and real-time information on general travel advise, vaccination requirements, hospitals, embassies, business and social etiquette for all countries and major cities around the globe.
- Complete the E-Learning courses offered
- Contact the HX Global Assistance helpline for pre-trip advise on health or security concerns by speaking with a medical or security expert.
During Your Trip
- If you have a medical or travel safety concern contact the HX Global Assistance Helpline.
- Will provide assistance and when appropriate, identify approved clinics, hospitals or arrange for a doctor to visit you.
- Support with replacement prescriptions or medication.
- Assist with lost or stolen documentation, money or baggage and can provide access to legal assistance.
- Provide quantified advice on security issues.
In An Emergency: Crisis Management
Emergency Response Teams are on standby to assist with any crisis and will coordinate all necessary resources.
Employees with Extended Health benefits coverage who require emergency medical assistance while out-of-province should contact the emergency travel assistance provider first: Global Excel Management (GEM).
More information about emergency travel assistance for employees while out-of-province can be found in your McMaster benefit booklet or through your personal Sun Life account.
International Travel Resources
McMaster Emergency Out-of-Country Travel Assistance Learn More
The Emergency Travel Assistance covers you and your eligible family members for eligible services and supplies while you are traveling. To be eligible for Emergency Travel Assistance, you must be enrolled in McMaster`s Extended Health Care plan.
Pre Travel Departure Checklist Learn More
Are you prepared for your travel?
In Case of an Emergency Learn More
Who to contact in case of an emergency while travelling abroad.
E-Learning How to Register
International travel information covering a range of travel, medical and security advice. E-learning courses include: Security Awareness, Cyber Security, Malaria, LGBT Travel Safety.
To access the platform, use the below URL:
https://elearning.healix.com/
Code: CUR213178
Traveling with Research Materials Learn More
If you are intending to travel with research materials additional documentation may be required. Please contact the Customs and Traffics department (customs@mcmaster.ca) in advance of your departure to learn about the requirements specific to your materials. If you do not have the proper documentation to present at the border your research materials can be confiscated and destroyed.
Contact Us
Stacie Cameron
Specialist, University Health and Safety Programs