Important safety and insurance information for your University business travel.
As part of McMaster University’s commitment to our travelers, we are pleased to announce we have invested in medical and security assistance through Healix (formally known as HX Global). This program is designed to keep our faculty, staff and students healthy, safe and secure while they are travelling or living abroad within a McMaster capacity. Healix provides international risk management, security services, and emergency assistance across the globe 24/7/365. This program is not a benefit program.
Employees with Extended Health benefits coverage who require emergency medical assistance while out-of-province should contact the emergency travel assistance provider first: Global Excel Management (GEM).
More information about emergency travel assistance for employees while out-of-province can be found in your McMaster benefit booklet or through your personal Sun Life account.
Contact the Healix Emergency Assistance hotline 7/24/365
+1 289-271-8858
Provides you with the best up to date information and alerts about your travel destination, complete country guides, tips, travel checklist and training.
Register with Healix. Click on register to create an account using policy number MCMU2202206. The website is split into 5 main sections: Home, Alerts, Countries, Travel Advice and Disease Information.
Provides you with the most up to date travel information and advise, real time alerts. Can be downloaded onto your smart phone.
The Travel Oracle App can be downloaded onto your smart phone from the Apple App store or Google Play store. Register as a new user with the policy number MCMU2202206. Once downloaded you will be able to view the five main sections Alerts, Country Profiles, Traveller Advice, McMaster University and Profile & Documents.
Email your itinerary to Healix to receive travel alerts/updates.
Email mcmasteruni.trips@healix.com your itinerary from your McMaster email address, if using your personal email or providing someone else’s itinerary ensure you include your name and the McMaster email of the traveler in the subject line.
International travel information covering a range of travel, medical and security advice. E-learning courses include: Security Awareness, Cyber Security, Malaria, LGBT Travel Safety.
To access the platform, use the below URL: https://elearning.healix.com/ Code: CUR213178
Registering to Use the Platform The first time you use the platform you will need to register. To do this, you will need the Unique Registration Code provided above. To register, please access the above URL and click “Register” underneath the ‘Login’ button.
Once on the registration screen, create a Username for yourself and enter your email address, personal details and language. The next step is to create a password that you will need to remember for future visits to the site. This will need to be re-entered correctly before you can proceed. Then enter the Unique Registration Code mentioned previously. Continue to complete the remaining prompts; once the form is complete proceed to click the ‘Register’ button.
Dashboard
The dashboard gives you access to the e-learning courses you are enrolled on and you can see which courses you have completed and which might be new to complete.
Pre-Trip: Know Before you Go
During Your Trip
In An Emergency:
Emergency Response Teams are on standby to assist with any crisis and will coordinate all necessary resources.
What are other reasons I could call Healix Assistance Helpline?
Pre-trip medical/security advice Out-patient referral Lost visa/passport Stolen wallet Vaccination requirements Prescription replacement/refill Medical emergency Lost contact/missing employee Detention by authorities Civil unrest/violent protest or disorder Natural disaster/ severe weather events
Healix post travel video
Travel resources and guidance for the McMaster community. McMaster University is committed to supporting informed and well-planned international travel for all members of our campus community.
The Emergency Travel Assistance covers you and your eligible family members for eligible services and supplies while you are traveling. To be eligible for Emergency Travel Assistance, you must be enrolled in McMaster`s Extended Health Care plan.
Are you prepared for your travel?
Who to contact in case of an emergency while travelling abroad.
Who do I call?
If you are intending to travel with research materials additional documentation may be required. Please contact the Customs and Traffics department (customs@mcmaster.ca) in advance of your departure to learn about the requirements specific to your materials. If you do not have the proper documentation to present at the border your research materials can be confiscated and destroyed.
Biological material, animal products or by-products, soils or soil containing materials may require additional permissions prior to entry into Canada that can take up to 6-8 weeks of processing time. More information on importing biological material and import permits can be found on the McMaster Biosafety Office SharePoint Page (https://mcmasteru365.sharepoint.com/sites/MBSO/SitePages/Sending-and-Receiving-Biologicals.aspx).
Specialist, University Health and Safety Programs